Last Revised: August 15, 2018
You trust in us, so we promise not to break it.
“Disclose” means to release, transfer, disseminate, or otherwise communicate all or any part of any record orally, in writing, or by electronic or any other means to any person or entity.
“Member” means an individual who has registered with the Website.
“Minor” means any individual under 18 years of age, or under the age of consent as defined under the laws of their jurisdiction or residence.
“Personally Identifiable Information” or “PII” means any recorded information about specific individual whose identity may be inferred from the information. This information includes, for example, name, email and mailing address, phone number, account and billing information, and other information provided by a visitor to our website or incidental to providing products and services to you.
“Website” means www.LionDesk.com, as well as its child sites and web pages, and any domestic or international–owned or managed website of LionDesk that may be accessed through it.
If you do not agree with these terms, do not provide any PII to LionDesk. If you choose to refuse or withdraw your consent, we may not be able to provide you with services normally offered by LionDesk.
LionDesk does not sell or market products to Minors. Minors are not eligible to register with, use or purchase services via the Website. We do not knowingly collect PII from any Minor, and will not deliberately use such information. By using the Website, you represent that you are not a Minor. If you believe we have stored PII on anyone under the age of 18, please contact us at Contact@LionDesk.com and we will remove the Minor’s PII from our servers.
III. What Personally Identifiable Information We Collect
LionDesk only collects PII that you voluntarily provide to us, or that is incidental to your use of our services. The information we learn helps us personalize and continually improve your experience with LionDesk, and assists us in providing for your real estate needs. Here are the types of information we gather:
- Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future systems for you, improving our website and communicating with you. Such information may include:
- information you provide when you become a Member, such as your name, email address, telephone number, username, and password;
- service and purchase information, such as the specific LionDesk products and services you purchase;
- billing information, such as your payment card number, security code, and billing address;
- Information you provide when you call or write to our Customer Service and other volunteered information.
- Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your Web browser accesses the website. Such information may include login information, browsing history, preferences, operating system, referring URLs, and other anonymous personalization information regarding your use of the Website. Please see “Cookies and Other Tracking Mechanisms” below for additional information.
- E–mail Communications: LionDesk may retain copies of your email correspondence with LionDesk, or if you have received and opened correspondence. We also compare our customer lists in an effort to avoid duplicative marketing.
- Information from Other Sources: We might receive information about you from other sources and add it to our account information. Such information may include when you visit sites on which we advertise, information collected on sites that we host for third parties, your social media account information if you login from the Website or tag us in a post, and other content served by or on behalf of LionDesk on other websites.
- Incidental Information: LionDesk may collect information incidental to your visit of the Website or purchase of products or services. Such information may include when you have visited the Website or when you registered as a Member.
- How We Use Personally Identifiable Information
LionDesk uses your PII for the following business purposes
- To provide the products, services, and features specifically requested by you;
- To issue invoices, administer accounts, and collect and process product and services payments;
- To provide tips or guidance on how to use our Website, inform you of new features on our Website or provide other information that may be of interest to you;
- To record your preferences and to personalize the service we provide to you, tailor your experience at our Website to your interests and make more appropriate recommendations;
- To send you e–mails, e–newsletters, personalized offers via direct messaging or other communications about our services, if you have subscribed to receive this information or you have not advised us that you do not wish to receive such communications;
- To manage our Website, diagnose technical problems, improve content and allocate the resources of our systems so that your experience with our website is as efficient as possible;
- To process and track your transactions;
- To send you targeted advertisements about our and our business affiliates’ products and services and other information and materials that may be of interest to you, and to track your response to measure its effectiveness;
- To send administrative communications regarding your account or changes to the Website or terms;
- To develop, enhance, market, sell or provide LionDesk products or services, or those of companies with which we have a commercial relationship, but only if you have granted us permission to do so or we are otherwise able to do so under applicable law;
- To effect a corporate transaction in connection with the sale, merger, spin–off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business;
- To audit compliance with or to enforce our policies and contractual obligations;
- As permitted by, and to comply with, any legal or regulatory requirements or provisions; or for any other purpose to which you consent.
- LionDesk does, at times, request credit card information, Membership ID, or national identification numbers to provide our services. Any such information is kept and maintained in accordance with Section VI below.
We do not use your PII for automated decision making.
- Legal Basis for Processing Your PII
We are required to disclose to you the legal grounds for which we process your PII. Your PII is processed on any of the following legal grounds:
- Consent. We process your PII when you have provided consent, such as when you request that we send you information.
- We process your PII when entering into or performing our contract obligations under a contract with you, such as when we provide you LionDesk products and/or services.
- Legitimate interests. We process your PII when reasonably necessary to protect or further our legitimate interests, including improving our products and services, better understanding how users interact with our Website, sending information about new products and services to you, and diagnosing technical problems with our Website or products and services.
- Legal obligation. We process your PII to comply with an applicable legal or regulatory obligation.
- Public task. We may process your PII if it is in the interest of the public for us to do so.
- To Whom We Disclose Personally Identifiable Information
Information about our customers is an important part of our business, and we are not in the business of selling it to others. LionDesk will only share your PII with our authorized service providers that perform services or functions on our behalf, as required by law, or as described below.
From time to time, we may Disclose PII as follows:
- To organizations that provide services for or on behalf of LionDesk. Examples include fulfilling orders, delivering packages and brochures, sending postal mail and e–mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), tracking Website analytics, processing credit card payments, and providing customer service. These parties have access only to the PII needed to perform their functions;
- To protect our Website and our rights under our Terms and Conditions of Use, to protect ourselves against liability or prevent fraudulent activity, when legally required or to comply with a court order or subpoena, or where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain;
- To effect a corporate transaction, in connection with the sale, merger, spin–off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business;
- Where the information is public; or
- To our insurers and to regulatory agencies.
VII. How we retain Personally Identifiable Information
We will retain your PII in our databases in accordance with our records management policy and applicable laws. While this information may be periodically purged, the retention period may extend beyond the end of your relationship with us. We may also need to retain certain information to prevent fraudulent activity, to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain, or if we believe in good faith that a law, regulation, rule or guideline requires it.
We retain your PII for as long as is reasonably necessary.
VIII. Exportation of your PII
Your PII will be stored in secured locations and on servers controlled by LionDesk, located either at our offices in the United States or at the offices of service providers located in other countries. If you are not located in the United States or in a country where our service providers maintain servers, you should be aware that your PII may be exported to, stored, and processed in the United States and other countries whose data protection laws may not be as comprehensive as those of your country of residence. If you object to the exportation of your PII, you should not provide any PII to us.
- Your Rights to Control the Use of Your Information
As discussed above, you can always choose not to provide PII. Guest browsing is available on the www.LionDesk.com Website, even though PII might be needed to make a purchase or to take advantage of certain LionDesk services.
LionDesk provides you with choice and control over the collection and use of your PII, as well as a means of updating, correcting, or removing any PII stored in your customer profile. You have specific rights to in relation to the use of your PII:
Right to Access
You have a right to request access to the PII we store about you. You may access your PII at any time by sending a description of the information you would like to access and proof of your identity to us. If we are not prohibited by law, we will provide access to your PII within a reasonable time.
Right to Have PII Corrected
You may correct any inaccurate PII we maintain about you by correcting the information in your Member account or contacting us.
We are not responsible for the correction of your PII retained by third-parties. You must contact the third-party in order to update your PII.
Right to Have PII Deleted
You can also request to have your PII deleted by contacting us. However, you should be aware that we may not be able to continue to provide services to you without maintaining some PII, such as your contact and payment information. If we are not prohibited by law from doing so, we will delete your PII within a reasonable time of receiving your request.
We are not responsible for the deletion of your PII retained by third-parties. You must contact the third-party in order to delete your PII.
Right to Restrict Use
You have the right to restrict the processing of some PII if you believe we are not legally permitted to use it by contacting us.
If we require your consent for certain uses of your PII, you have the right to withdraw your consent at any time by contacting us. You may opt-out of e-mail marketing from us by clicking the unsubscribe link contained in the e-mail communication.
Right to Object
For emailed newsletters and promotional messages, you may adjust your marketing preferences by sending an e–mail to Contact@LionDesk.com that includes your full name, e–mail address, and specify that you do not want to continue receiving either postal mail, email, or both. If you choose not to receive any of the promotional marketing services that LionDesk provides, then LionDesk will not send them to you.
Right to Portability
You have the right to receive the PII we collect about you in an acceptable format and to transmit that data to another organization.
- Cookies and Other Tracking Mechanisms
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser for record–keeping purposes. Some cookies allow us to make it easier for you to navigate our Website, while others are used to enable a faster log–in process or to allow us to track your activities at our Website. There are two types of cookies: session and persistent cookies.
- Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the website. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Website.
- Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add–ons, such as Flash cookies, by changing the add–on's settings or visiting the website of its manufacturer. Visitors to our Website who disable cookies will be able to browse certain areas of the Website, but some features may not function
Local Storage Objects. We may use Flash Local Storage Objects ("Flash LSOs") to store your Website preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose "Global Storage Settings Panel" and follow the instructions. To see the Flash LSOs currently on your computer, choose "Website Storage Settings Panel" and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. We and our third party service providers also use clear GIFs in HTML e–mails to our customers, to help us track e–mail response rates, identify when our e–mails are viewed, and track whether our e–mails are forwarded.
XII. Online Tracking and Behavioral Advertising
We do not honor browser requests not to be tracked. You may, however, opt–out of many third–party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt–out of third–party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA).
Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Website or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt–out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt–out may no longer be effective. Additional information is available on NAI's and DAA's websites accessible by the above links.
XIII. Third Party Analytics
XIV. How We Protect Your Information
The security of your PII is important to us. To protect the confidentiality of your PII, LionDesk employs industry standard physical, administrative, and technical safeguards to help protect the confidentiality and integrity of the information and to reduce the risk of loss, misuse, unauthorized access disclosure or modification of PII.
However, you should know that no transmission of data over the internet is 100% secure. Although we do our best to protect your information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
You are encouraged to keep your Member account password safe and confidential in order to help prevent against any unauthorized use of your Member account.
- Links to Other Sites
We do not endorse any third-party websites to which our Website links. Use caution when visiting any third-party websites.
If we decide to change this policy in a material way, we will obtain the necessary consents required under applicable privacy laws if we seek to collect, use or disclose PII for purposes materially different than those to which consent has been obtained, unless otherwise required or permitted by law. If any proposed change is unacceptable to you, you may request that we remove your PII from our records, as described above.
XVIII. Contact Information
address: LionDesk, Inc.
Attn: Chief Privacy Officer/Data Protection Officer
5937 Darwin Court, Suite 101
Carlsbad, CA 92008
XIX. Your California Privacy Rights
Under California Law, California residents have the right to request in writing from a business: (a) a list of the categories of personal information, such as name, address, e–mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including Independent Affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (b) the names and addresses of all such third parties. To request the above information, please contact us by contacting our Chief Privacy Officer at the contact information above. We will respond to such written requests within 30 days following receipt at the e–mail or mailing address stated above. If we receive your request at a different e–mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.
- XX Anti-Spam Texting Policy
View our policy here.